Libraries' contribution to social inclusion: supporting migrants to strengthen their multilingual and ICT skills

Abstract

This paper will discuss the connections between integration policies, language skills, e-exclusion and library services. With the increasing number of web based community services citizens need good computer skills and knowledge of the Internet. The e-exclusion in today’s information society affects immigrants more than other citizens. Two courses with the title Library Services in Multicultural Communities have been given at Stuttgart Media University during 2009. One was part of an International Summer school in the spring of 2009. The other one was given this semester and included a study tour to The Netherlands and participation in an international seminar. During these courses many good examples have been presented of how to provide good library services in the age of intercultural mobility. This paper and presentation will analyze and reflect on the discussion and results of the course, focusing on trends, best practices and experiences of libraries regarding the connections between language ability, e-inclusion and integration.